Pursuit of Customer Satisfaction
Basic approach
Our group considers customers to be important stakeholders, and aims to realize manufacturing that pleases customers, placing product quality first. We also strive to build relationships of trust by actively listening to market feedback and responding sincerely.
Communication with customers
Our group has set up an inquiry desk on our website to respond to inquiries regarding products, services, corporate activities, etc. (also available in English and Chinese). Our customer portal site "Sommelier" provides product PRTR (chemical substance release and transfer) information and SDS.
We also strive to enhance communication with customers through our products by exhibiting at domestic and international exhibitions.