Relationship with Stakeholders

サステナビリティデータブック2025

In conjunction with the change of the company name in January 2024, we have established "Create value that resonates with the senses, build a future where all people can live enriched lives" in our Brand Promise (Brand Promise), which is our promise to our customers and other stakeholders, and in the "Proactive Communication and Information Disclosure" section of the Sustainability Charter (revised in January 2024), we will strive to improve management transparency by disclosing information about the Group in a timely and fair manner. In addition, we will actively communicate with the various stakeholders around us and strive to build and develop relationships of trust and coexist with society." It is determined.
artience group clarifies its responsibilities to stakeholders, enhances communication through various opportunities, considers local communities and the global environment, and works on measures to solve social issues.

stakeholder	Our group's responsibilities	Main means of communication
customer	Provision of safe, secure, and valuable products and services Improving customer satisfaction (CS) Providing accurate and appropriate information about products Appropriate management of customer information	Dissemination of information on websites, SNS, and mailing lists Holding exhibitions, online events, etc. Customer service at the customer desk
Shareholders/Investors	Maintaining and improving corporate value Appropriate return of profits Timely and appropriate disclosure of corporate information Responding to ESG investment	General Shareholders’ Meeting (held once a year in March) Individual investor briefings (twice in FY2024) Financial results briefing session (held 4 times in FY2024) Individual meetings (approximately 150 meetings in FY2024) Dissemination of information through IR tools (Integrated Report, Sustainability Data Book, to shareholders) and website Responding to Questionnaires
employee	Respect for human rights and diversity Utilization and development of human resources Creating a workplace where diverse human resources can thrive Consideration for occupational safety and health	Dissemination of information in the company newsletter and on the company intranet communication at work labor-management council Promotion of work-life balance and health management
Business partners (suppliers)	Fair and fair transactions Support and collaboration for sustainable procurement	Communication through Procurement Activities Factory tour Implementation and cooperation in various surveys such as questionnaires
Government/industry organizations	Compliance with laws, regulations, administrative guidance, etc. payment of taxes Cooperation with policies aimed at resolving social issues	Participating in and cooperating with government-sponsored seminars and events Participation in various industry committees Communication through industry organizations
Community	Contributing to regional development Respect for local culture and customs Cooperation and collaboration to solve local issues Prevention of accidents and disasters, and environmental conservation of the region	Participation in community-sponsored activities Risk communication activities Factory tour, resident information session Acceptance of social experience classes, etc. Conducting dialogue Social Contribution Activities
Global Environment and Next Generation	Response to Climate Change Promotion of energy conservation and recycling Reducing waste and chemical emissions Conservation of water environment and biodiversity Creating innovation	Issuance of various reports Response to environment-related questionnaires Joint research with research institutions such as universities Participation in international initiatives Activities at Incubation CANVAS TOKYO * to create innovation Initiatives for the next generation (holding events, educational support, etc.)

Incubation CANVAS TOKYO uses the 29th floor of Kyobashi Edgrand, where artience group 's head office is located, to plan and hold events for the social implementation of science and provide a place for the community to create innovation